Return & Refund Policy for BouleGlobal.com

Version 3

Effective Date: April 10, 2025

1. Introduction

At BOULE, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied, you may be eligible for a return or refund under the conditions outlined in this policy.

2. Eligibility for Returns

• Return Period: Products can be returned within 14 days of receipt. After this period, we cannot offer a refund or exchange.

• Condition of Items: Returned items must be unopened and unused, in their original packaging, and in the same condition as when received. All contents, including instructions and other materials, must be included. Certain items, such as opened health supplements, may not be eligible for return.

• Non-Returnable Items: Gift cards, opened and damaged products, and items marked as non-returnable on the product information page are not eligible for return.

3. Return Process

• Initiating a Return: To initiate a return, contact our customer service team at [email protected] with your order number and reason for the return. We will provide instructions, a return authorization number, and the closest location to send the return.

• Shipping the Return: Customers are responsible for shipping costs associated with returning an item. We recommend using a trackable shipping service or purchasing shipping insurance.

• Return Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

4. Refund Policy

• Refund Conditions: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 30 days. Refunds may be prorated based on the amount of product used or utilized compared to the returned quantity.

• Partial Refunds: Partial refunds may be granted for items not in their original condition, damaged, or missing parts for reasons not due to our error. This may only apply in some locations and is dependent on the product.

• Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at [email protected].

5. Exchange Policy

Conditions for Exchanges: We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected].

6. Contact Information

For any questions related to returns or refunds, please contact our customer support team at [email protected].

Company Information

Boule Limited, trading as BOULE, is registered in Hong Kong with the office at Room 2109, 21/F, C.C. Wu Building, 308 Hennessy Road, Wan Chai, Hong Kong.